Address & Contact

Our Address

7 Mitchell Avenue, Stouffville

GPS

44.0281853, -79.2682174

Claim Listing

Claim Listing

At Aquaman Pool Service Ltd., we pride ourselves on being able to provide you with everything you need for your pool and spa throughout the year. From opening your pool to quality weekly service, providing you with chemicals, repairs, leak detection, liner replacement, renovations to closings; Aquaman is here to help you with all of your pool and spa needs. We set high standards for Aquaman and our staff, so we are confident that you will be pleased with the level of service that we are certain to provide and ensure that you know your pool is being well taken care of. . . as if it were our own.

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S December 18, 2023 9:23 pm
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Beware Beware Beware!
Blatant shameless theft and manufacturing of prices and invoicing!!! I contacted Aquaman in early winter of 2023 when I had a pump leak to pressure test my system for the problem and to winterize my equipment. For that I was billed $389 yet I discovered the test was never done and my lines were left unconnected. I spoke with Brian at that time and he told me he will do the test in spring when he returns to put a part in my Salt Chlroinator and the part should be less than $100 and there wont be a service call charge because the test should have been done. Aquaman returned in spring to put in the part and charged me $125 to install as well as another $250, then $458 for the part that was supposed to be less than $100 for a total of $973, see attached invoice. To make matters worse the equipment was leaking, I’m disabled, and had to fix it again myself when I discovered a seal that had been incorrectly installed and flanges left loose. I contacted them at the time and was ignored with regards to the shoddy repair and the bill, but was only offered $108 credit towards the part I could buy for $279 see link https://poolproductscanada.ca/…/pentair-intellichlor… and not one cent for the double billing. Despite her sweet disposition on the phone, don’t be fooled shes completely complicit and have never received any credit promised or call backs. Instead, having had my Visa number from the previous repair they arbitrarily billed me $973 to which I disputed immediately with Visa yet kept contacting them to pay what was actually owed, but I was ignored.
This Company claims to be a family business, I guess it that says something about their family. Through their actions they have proven what they are for sure is completely unethical, and care nothing for the work or people. They actually had the gall to dispute visa because he had set foot on the premises through a clause to ensure he received the full money vs settle amicably despite my repeated attempts right up until Sept 29. All in all what should have been about a $300 bill became $973 but he could have fabricated any price he chose so beware and don’t ever give these people your visa. However, it turns out I purchased something after all. What I purchased is the right to tell my story and leave the rest to Karma for my $600+. I don’t need the money, its the principle and if it ever refunded I will donate it to charity and post the receipt but I have never written a review before and hoping this saves someone from absolutely terrible ethics and workmanship. If anyone wants to view the documents or consider class action litigation I can be reached at tomou25@hotmail.com.